Q1: How will you deliver my sublimation ink?
A1: We can ship the sublimation ink by air, by sea, or by express courier such as DHL, FedEx, UPS or TNT, depending on your order quantity, budget, destination, and local shipping conditions.
Q2: How can I pay for my order?
A2: We accept T/T, L/C, D/P, D/A, Credit Card, PayPal, Cash and Escrow. We will issue a commercial invoice including all costs for your confirmation. Please note that import duties and customs clearance fees are borne by the buyer.
Q3: Can you print my logo on the sublimation ink bottles and cartons?
A3: Yes. As a factory, we support OEM/ODM service. We can print your logo and customize labels, bottles and outer cartons. Just send us your artwork or idea via email, WhatsApp or WeChat.
Q4: Can I get some samples of sublimation ink?
A4: Yes, samples are available for quality testing. Please contact us for the detailed sample policy. We can also suggest suitable printing and transfer settings based on your printer, paper, and application.
Q5: Is your sublimation ink compatible with my printer?
A5: Our sublimation ink is designed for Epson-based sublimation printers. Please tell us your printer model, printhead model, transfer paper, and target material, and our technicians will recommend the suitable ink and printing parameters.
Q6: What is the quality guarantee / shelf life of the sublimation ink?
A6: The typical shelf life is 12 months in an unopened bottle, stored in a cool, dry place away from direct sunlight. Once opened, please keep the bottle tightly sealed and use it as soon as possible for the best printing results.
Q7: How should I use and maintain the sublimation ink system?
A7: We provide online technical support, printing parameter suggestions and operation videos. Before changing to our ink, please clean the ink system and do not mix it with other brands of ink. If you have any printing issues, such as color difference, unclear transfer, clogged nozzles, or poor transfer results, contact us and our engineers will help you troubleshoot step by step.